At the heart of collaboration and negotiation is the ability to have calm and focused conversation. The question is: could your conversations be more effective? How often do you struggle to get traction? How often do your emotions get in the way? These types of questions are worth grappling with as so much rests on how we approach our most important conversations. If we are weak in how we handle our conversations, then everything becomes harder. We lose momentum, resources are withheld, barriers go up and people get frustrated.
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