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Supplier Relationship Management Certification

61% of Chief Procurement Officers (CPOs) highlight "Increasing level of supplier collaboration" as their top priority for 2023. 

Supplier Relationship Management is crucial for fostering closer relationships that drive innovation, efficiency, and mutual growth. Our SRM Certifications are the only industry-recognized accredited programs to provide a comprehensive, relevant, flexible, and globally recognized learning experience. 

NEW AI in SRM module live from November 2023

 

Crafted in collaboration with industry experts to align with the latest research and trends in the field, our certifications equip you and your team with SRM knowledge and skills to immediately apply to your business.

Whether you're a seasoned supplier relationship management professional or just beginning your SRM journey, our certifications are made for you.

Click to read about the 10 Pitfalls of SRM

Comprehensive Curriculum: Our Practitioner and Advanced Practitioner SRM Certifications cover all aspects of SRM, from supplier selection to risk mitigation, providing individuals and organizations with a holistic understanding of SRM. This comprehensive approach solves challenges and equips participants with the knowledge, skills, and behaviors to maximize supplier relationships.

Accreditation: As the only industry recognized accredited SRM certification, it allows learners to showcase their commitment to professional development, earning up to 50 CPD points.

Relevance: Our master class program is continually updated to incorporate the latest research and trends in SRM, ensuring participants receive the most up-to-date information tailored to industry needs.

Flexibility in Learning: Our certifications offer a blend of self-paced online learning and live online workshops, enabling learners to progress at their own pace while receiving the necessary support. This flexible approach makes learning accessible and manageable for all participants.

Global Recognition: The SRM certification pathway is recognized by businesses worldwide, empowering individuals to advance their careers in SRM and develop SRM professionals within their organizations. It provides credibility and recognition for the discipline of SRM, offering professionals a clear sense of purpose and organizations a consistent and credible approach to SRM and career development.

Enhanced ROI: Effective SRM leads to improved supplier performance, innovation, risk reduction, and enhanced supply chain efficiency, ultimately resulting in increased return on investment (ROI).

Networking Opportunities: Participants gain valuable opportunities to connect and network with other professionals, fostering relationships and expanding their professional networks in the SRM community.

 

Practitioner (20 hours)

Self-paced online modules with a final online examination to achieve certification.

  1. Introducing SRM
    • The goals of SRM
    • The role of the Supplier Relationship Manager
    • Building supplier networks and ecosystems

  2. The importance of a holistic approach
    • An overview of the WorldCC CGR Framework
    • The nature of the relationship
    • SRM in the context of the contracting lifecycle
    • The role of governance

  3. The SRM lifecycle
    • How SRM aligns with the contracting lifecycle
    • The importance of communications
    • The importance of stakeholder management

  4. Working with suppliers
    • Knowing your suppliers 
    • Working with suppliers as a source of value creation and innovation 
    • Benchmarking and the voice of the supplier 
    • Supplier risk and opportunity management 

  5. Managing SRM
    • Sourcing options
    • Governance as an enabler of success
    • Success factors
    • Exit strategies

  6. AI in SRM (*Access from Oct 16th*)
    • How AI has the potential to contribute to better relationships
    • Supply chain automation: summary of current use cases
    • Enhancing supplier relationship management with AI
    • The role of AI in supporting sustainability
    • Constraints, controls and risks

Note: The detailed coverage under each of the topics depends on the certification program level.

Advanced Practitioner (30 hours)

Self-paced online modules, 3 mandatory master classes and submission of a business case or reflective log to achieve certification.

  1. Introducing SRM
    • The goals of SRM
    • The role of the Supplier Relationship Manager
    • Building supplier networks and ecosystems

  2. The importance of a holistic approach
    • An overview of the WorldCC CGR Framework
    • The nature of the relationship
    • SRM in the context of the contracting lifecycle
    • The role of governance

  3. The SRM lifecycle
    • How SRM aligns with the contracting lifecycle
    • The importance of communications
    • The importance of stakeholder management

  4. Working with suppliers
    • Knowing your suppliers 
    • Working with suppliers as a source of value creation and innovation 
    • Benchmarking and the voice of the supplier 
    • Supplier risk and opportunity management 

  5. Managing SRM
    • Sourcing options
    • Governance as an enabler of success
    • Success factors
    • Exit strategies

  6. Skills for success 
    • Driving change and creating impact
    • The importance of EQ, self-awareness and the awareness of others
    • AQ, the need for adaptability

  7. AI in SRM (*Access from Oct 16th*)
    • How AI has the potential to contribute to better relationships
    • Supply chain automation: summary of current use cases
    • Enhancing supplier relationship management with AI
    • The role of AI in supporting sustainability
    • Constraints, controls and risks

Note: The detailed coverage under each of the topics depends on the certification program level.

Master classes

In addition to the six self-paced, online modules, there are regular one-hour master classes, each addressing topical issues and relevant case studies impacting the world of SRM.

At Advanced Practitioner level, you must attend a minimum of three master classes. At Practitioner level, you are welcome and encouraged to attend master classes, but they are not mandatory. There will be a minimum of one master class a month, spread across time zones.

The master class curriculum can be customized for Enterprise members’ groups with a minimum of 8 participants. Please contact WorldCC to discuss options.

Examples of master class titles:

  • Value creation in uncertain times
  • Designing 'fit for purpose' commercial models - CGR in action
  • Creating compelling business cases
  • Critical skills - IQ, EQ and AQ
  • ESG and SRM
  • Monitoring and measuring value: KPI's

Expert

  1. Transforming learning into business value
    The Expert program is a logical extension of the Advanced Practitioner syllabus. It converts theory into action by demonstrating ‘SRM in practice’.
  2. Demonstrating achievement
    The judging criteria is a demonstration of knowledge, skills, and best practice acquired from Practitioner and Advanced Practitioner programs to a supplier relationship through the quality of your presentation. 

Identify the role SRM plays in creating valuable supply chain interactions at your organization.

Know how to segment your suppliers into different management categories.

Be able to create contracting principles that can be used to positively effect desired relationship behaviors, drive collaboration and deliver innovation.

Have the skills to motivate your suppliers to support you in being the customer to whom they want to provide their best service.

Identify, engage and influence your key stakeholders and executive management.

Create an inclusive, positive approach to cultural change at an organizational level.

Know how to build effective governance structures and right-size the organization design for managing the supply base.

Develop your personal skills and understand how to form positive relationships.

Be able to construct a job description for the role of SRM.

Be able to define how SRM interacts with procurement, category management, and contract management for successful relationship delivery.

Clearly explain the role of SRM in driving business growth and organizational cultural change.

Minimize acrimony and contractor claims as you approach the end of a contractual relationship.

Become the custodian of, and control point for, knowledge and data sharing between the customer and key suppliers.

Understand and be able to utilize appropriate AI tools for SRM.

 

Why invest in SRM

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SRM brochure

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SRM on the Content Hub

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Health check ROI tool

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WorldCC Research

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10 Pitfalls of SRM

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Supplier Relationship Management

From
1,395*
US$ per person
 
* approx 2,160 AUD, 1,120 GPB & 1,305 EUR
(true as of Sep 2023)
 
Contact us to discuss prices for groups of
10 or more
 
  • From my perspective Supplier Relationship Management is about value enhancement – it’s about  maximizing  the outcomes that we can generate from a more cooperative engagement with our contractors. The strategy underlying World Commerce & Contracting’s (formerly IACCM) mentoring is a blend of business realization, market segmentation, relational management, motivational psychology, and transparent communication. It works by building trust.  
    Bruce McLennan, Director, Maritime Strategic  Industry Engagement, Maritime Systems Division, Department of Defence, Australia
  • The World Commerce & Contracting (formerly IACCM) Supplier Relationship Management training encourages organisations to think strategically about how they interact with their key suppliers and customers. It espouses collaboration, trust and a focus on achieving the higher intent. We have applied SRM principles in the sustainment of the Navy’s FFG Guided Missile Frigates and have achieved astonishing results in a remarkably short time.
    Captain Greg Laxton Director FFGSPO Chair Enterprise Governance Board
  • Sometimes you need to go through a bad and painful vendor relationship to fully appreciate and understand the importance of a strategic relationship and the value of putting in the up-front effort to develop the relationship. ...This SRM program provides a guide on how to do things properly.
    Shaun Weber, Vendor Manager, Tasmanian Networks
  • The experience was truly enjoyable and I was very thankful that it was at my pace so that I could still keep up with my regular job and family! I found the certification exam to be enormously beneficial and can see how it will improve my day to day skills going forward.
    Irene Rivera, Senior Contract Specialist, Accenture
  • I think the program is terrific and the best thing I’ve ever done for my career. The individual module exams are a little more rigorous than I had expected, but that's all right. It gives me more pride of accomplishment to know when I’ve mastered the material.
    Jim Kendrick, CSI, CDT, Contracts Management, Westinghouse Electric Company, Nuclear Power Plants Business Unit